Hello,
We have for many, many years used IA installers for Windows and Mac. We have had an issue with the Next button being disabled on Windows and turning off hardware acceleration did the trick. That was many years ago back in Win XP days. Now we are experiencing a number of customers, all with Mac 10.6.8 (latest version of Mac 10.6) and latest version of Java for that version of Mac (1.6.0_51) where none of the buttons on the installer are enabled or clickable. The Quit, Next, or X button are all not functioning. The Next button appears to be flashing - said one customer. Is this perhaps a hardware conflict? I don't see any display hardware acceleration settings on Mac. We use the latest version of IA 2012 to make the build. This has been a recent problem only... perhaps since 1.6.0_51 was released in June?
Any suggested solutions or advice for troubleshooting with our customers is greatly appreciated.
Thank you,
Abbey Hunt
The Critical Thinking Co.
We have for many, many years used IA installers for Windows and Mac. We have had an issue with the Next button being disabled on Windows and turning off hardware acceleration did the trick. That was many years ago back in Win XP days. Now we are experiencing a number of customers, all with Mac 10.6.8 (latest version of Mac 10.6) and latest version of Java for that version of Mac (1.6.0_51) where none of the buttons on the installer are enabled or clickable. The Quit, Next, or X button are all not functioning. The Next button appears to be flashing - said one customer. Is this perhaps a hardware conflict? I don't see any display hardware acceleration settings on Mac. We use the latest version of IA 2012 to make the build. This has been a recent problem only... perhaps since 1.6.0_51 was released in June?
Any suggested solutions or advice for troubleshooting with our customers is greatly appreciated.
Thank you,
Abbey Hunt
The Critical Thinking Co.