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Error 1721 When Installing

January 17, 2019, 12:09 pm
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I have a Basic MSI project that had been working and somehow I must have inadvertently changed something, as I now get 1721 error when installing.
I am confident it is not the target machine because I can install successfully with a previous version of that installer.
My 'Required Execution Level' is Administrator.

I tried dropping back to the previous .ism file and building with that... still get the same 1721 error on this CA.

CA: CACert_1_Wire_Driver
Executable File Name: <SystemFolder>\certutil.exe
CommandLine: -addstore "TrustedPublisher" "[SUPPORTDIR]\MaximCert.cer"
Immediate Execution in UI Sequence After SetupProgress

The log shows:
MSI (c) (C4:88) [10:08:00:363]: Doing action: CACert_1_Wire_Driver
Action 10:08:00: CACert_1_Wire_Driver.
Action start 10:08:00: CACert_1_Wire_Driver.
MSI (c) (C4:88) [10:08:00:363]: Note: 1: 1721 2: CACert_1_Wire_Driver 3: C:\Users\ADMINI~1\AppData\Local\Temp\2\MSI9520.tmp 4: -addstore "TrustedPublisher" "C:\Users\ADMINI~1\AppData\Local\Temp\2\{2C13243C-7945-4FAA-A988-7C63AB821F7E}\MaximCert.cer"
Error 1721. There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor. Action: CACert_1_Wire_Driver, location: C:\Users\ADMINI~1\AppData\Local\Temp\2\MSI9520.tmp, command: -addstore "TrustedPublisher" "C:\Users\ADMINI~1\AppData\Local\Temp\2\{2C13243C-7945-4FAA-A988-7C63AB821F7E}\MaximCert.cer"
MSI (c) (C4:88) [10:09:39:648]: Product: PAR Express -- Error 1721. There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor. Action: CACert_1_Wire_Driver, location: C:\Users\ADMINI~1\AppData\Local\Temp\2\MSI9520.tmp, command: -addstore "TrustedPublisher" "C:\Users\ADMINI~1\AppData\Local\Temp\2\{2C13243C-7945-4FAA-A988-7C63AB821F7E}\MaximCert.cer"

Note that when it stops on the error I am able to execute this command successfully from the command line.
I have a Basic MSI project that had been working and somehow I must have inadvertently changed something, as I now get 1721 error when installing.
I am confident it is not the target machine because I can install successfully with a previous version of that installer.
My 'Required Execution Level' is Administrator.

I tried dropping back to the previous .ism file and building with that... still get the 1721 error on this CA.

CA: CACert_1_Wire_Driver
Executable File Name: <SystemFolder>\certutil.exe
CommandLine: -addstore "TrustedPublisher" "[SUPPORTDIR]\MaximCert.cer"
Immediate Execution in UI Sequence After SetupProgress

The log shows:
MSI (c) (C4:88) [10:08:00:363]: Doing action: CACert_1_Wire_Driver
Action 10:08:00: CACert_1_Wire_Driver.
Action start 10:08:00: CACert_1_Wire_Driver.
MSI (c) (C4:88) [10:08:00:363]: Note: 1: 1721 2: CACert_1_Wire_Driver 3: C:\Users\ADMINI~1\AppData\Local\Temp\2\MSI9520.tmp 4: -addstore "TrustedPublisher" "C:\Users\ADMINI~1\AppData\Local\Temp\2\{2C13243C-7945-4FAA-A988-7C63AB821F7E}\MaximCert.cer"
Error 1721. There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor. Action: CACert_1_Wire_Driver, location: C:\Users\ADMINI~1\AppData\Local\Temp\2\MSI9520.tmp, command: -addstore "TrustedPublisher" "C:\Users\ADMINI~1\AppData\Local\Temp\2\{2C13243C-7945-4FAA-A988-7C63AB821F7E}\MaximCert.cer"
MSI (c) (C4:88) [10:09:39:648]: Product: PAR Express -- Error 1721. There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor. Action: CACert_1_Wire_Driver, location: C:\Users\ADMINI~1\AppData\Local\Temp\2\MSI9520.tmp, command: -addstore "TrustedPublisher" "C:\Users\ADMINI~1\AppData\Local\Temp\2\{2C13243C-7945-4FAA-A988-7C63AB821F7E}\MaximCert.cer"

MaximCert.cer is in the SupportDir.
Note that when it stops on the error I am able to execute the command successfully from the command line.

I tried changing to this:
Executable File Name: <SystemFolder>\cmd.exe
CommandLine: dir

And I still get a 1721 error! What file is it not finding?

Thanks for any ideas.
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User Interface Mode Not Supported

January 17, 2019, 12:28 pm
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Hi,

I have a .bin created with installanywhere to install it on linux. When i run setup.bin file from DVD or MobaXTerm, I see below error "User Interface Mode Not Supported ".

If I run the same setup.bin file through putty, it is working fine. Can you suggest how to rectify this.

Thanks,
Rakesh
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Some characters cannot be mapped using "Cp1252" character encoding.

January 17, 2019, 4:39 pm
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When I try to sane InstallAnywhere project I see character encoding error. What characters causes this kind of error.

Some characters cannot be mapped using "Cp1252" character encoding.
Either change the encoding or remove the characters which are not supported by the "Cp1252" character encoding.
Input length = 1

Thanks,
Rakesh.
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Installshield 2018 install silent

January 18, 2019, 7:31 am
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Is there anyway to install Installshield 2018 in silent mode? i am not trying to make an installer i am trying to install the software silently.
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CVEs found in the built .exe file related to ZLIB 1.2.3

January 21, 2019, 4:36 am
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We are using InstallShield 2014 and its command line to build a basic MSI project. A binary scan tool (i.e., Protecode) reports the built .exe (alongside with the built .msi) file contains ZLIB 1.2.3 which has 4 CVEs: CVE-2016-9841, CVE-2016-9843, CVE-2016-9840 & CVE-2016-9842.

I am wondering how to get rid of ZLIB 1.2.3. Does upgrading InstallShield to some later version helps.

Any suggestions are appreciated.
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Mounted iso fails to install on reboot

January 21, 2019, 4:48 am
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Mounted iso fails to install on reboot

The installation of the prerequirement “Microsoft Visual C++ 2017 Redistributable Package (x86)” seems to be corrupt in the following scenario:
1: Install a complete new Windows 10 x64 version 1809.
2: Run our installation (build from InstallShield 2016) from a mounted iso, using Windows 10 build in mounting feature. Several prerequirements is prompted (See attached image img1.png) to be installed. When the “Microsoft Visual C++ 2017 Redistributable Package (x86)” is installing it requests for reboot.
3: After reboot, the user must manually mount the iso again. When restarting the installation (setup.exe) the prerequirement is prompted to be installed again, but this time, this prerequirement reports an installation error.
4: When starting our application, we got error messages (See attached image img2.png) and another message telling “The code execution cannot proceed because VCRUNTIME140.dll was not found.”
We have not found any way to solve this or fixed the corrupt installation. Tried to reinstall every prerequirement but noting we do help except for reinstalling Windows.

Any help appreciated.
/Magnus
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Noob Question Regarding Updating...

January 23, 2019, 8:25 am
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Okay, I'm a total noob with InstallAnywhere, and I just had this applcation dropped on me, AND I've got a problem.

We have an application called Batch Provider Client. Using InstallAnywhere we have to files. 1) bp-install.exe and 2) bp-update.exe.

The initial install file works great. No issues.

The update is the problem. We have added a new .jar file to our application. I've included the new jar in the *.iap_xml file. This new jar file *is* being deployed correctly as part of the update.

The problem appears to be a file called BPApplication.lax. In this file is a property lax.class.path.

During a full install this lax.class.path property seems to be updated with a reference to the new jar file. But during an update this .lax file is not being updated, AND I can't seem to figure out how to tell InstallAnywhere to force an update.

So that's the problem. Any help or guidance would be appreciated.

Many Thanks!
Daniel Carda
First Data
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InstallShield 2018 Lite - License corrupted, cannot repair

January 24, 2019, 4:32 pm
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Hey y'all,

Just ran into this problem today...things have been fine for months.

When I launch my Visual Studio 2017 Pro, it would say that the license was corrupted and needed to be repaired.

I tried to jump through those XML file hoops, etc., no luck.

I have my license key, I just need to get back to where I can put that in and get on with life.

-Michael
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Question Localization translation for multiple languages

January 25, 2019, 8:18 am
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I'm in the process of translating questions to French in Question Localization. One of them has a hyperlink.

How can add a link in the translation without having to add a specific question.
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IIS Default Web Site. How to add application under IIS's existing default web site

January 25, 2019, 4:28 pm
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We install our website as an application under Default Web Site that already exists in IIS. I cannot find anything useful to help setup IIS installation to install our application under the existing Default Web Site. Using PREMIER version I have used iissetup.exe to export for a IIS and then imported it into the InstallShield project. Then built and tried to install on a server with virgin IIS setup (which includes the Default Web Site already configured) The installer crashes Error: - 1603. If I delete the Default Web Site from IIS and then run the setup it works fine. This is not acceptable as it is common for customers to have other sub application under Default Web Site. Is there any solution?

Additionally - I see that new settings are configurable when setting up website in IS2018. Authenticated Access. However this does not seem to support string variables like Name, Application Pool or Content Source Path do. Customers settings here will vary depending on their internal policies. This means that either A. we have install some basic settings and then instruct the end customer to reconfigure IIS (that kind of defeats the purpose) or we have to configure each possible variation as websites in InstallShield and then prompt the user and dynamically control install of the correctly configured website via features or something.
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I need a Consulting about upgade in InstallShield MSI Project

January 27, 2019, 6:30 pm
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Hello Sirs, I need Consulting about upgrade.

I used InstallShield MSI Project and It's Features consists of the following.

Main - Config
- Source

DB

I want to overwrite only 'Source Feature' in 'Main Feature' when I upgrade my project.

[Situation Step]
My Program is already Installated, and i making upgrade release file

When I change the configuration of [Files and Folder] in Source Feature, InstallShield automatically offers me an upgrade.

1. How to change the message in the pop-up from the upgrade

2. and modify the entry in the specific xml of the installation path in the process.

Please give me a lot of help
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Systemcrash HDD broken, need MSDAO35 and MSDAO360 MSM Moduls

January 28, 2019, 4:22 am
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Hello

My HDD is broken:mad:
After renew PC and install W10 also install Installshield 2015 Premier Ed. (Vers. 22, SP 2) but I am missing now the DAO3x MSM modules...
Where can i found/download this MSM (c:\Program Files (x86)\InstallShield\2015\Objects\MSDAO3[5|6].msm) modules?
Are there any tips :confused:

Manny Thanks
S.
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Staging Error and Data warehouse Error

February 6, 2019, 3:09 am
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Hi Flexera Users,

Firstly thanks for the wonderful platform for discussing about the FNMS app as a whole :)


Recently i have deployed FNMS, after deployment i facing this 2 errors.:confused:

Can some one help me with this issue.:o

Thanks,
Vishnu Priyan
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How to include SQL Server 2017 Express edition in Installation Requirements section

February 7, 2019, 5:43 am
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Hi,

Using Install Shield 2018 Trial version

In the Basic MSI Project, SQL Server 2017 Express edition is not available in Installation Requirements section

Please advise
1. How to include SQL Server 2017 Express edition in MSI Project. (Under Installation Requirements - Required Software, pls see the attached )
2. How to include installation file of SQL Server 2017 Express(in Install shield Project Assistant) for install while running installer.

Regards
Binu
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Custom Dialog design - Enable group

February 8, 2019, 1:29 pm
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Hello,

I have to design a custom dialog for a Basic MSI package.

The MSI includes 4 features and in the dialog a have 4 groups of few controls (paths, ports).
I'd like to be able to enable on the new dialog only the groups for which the corresponding features were selected and disable the ones with the feature not selected.

I don't know where the conditions (feature selected or not) should be checked and the group(s) enabled or not.

Is that possible? How?

Thanks,
Ioan

PS. I know I could create separated dialogs for each feature, but each has only 1 or 2 settings.
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How to automatically installation of SQL Sever 2017 Express while running setup file.

February 11, 2019, 12:27 am
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Hi,

How to automatically installation of SQL Sever 2017 Express while running setup file.

I have included SQL Sever 2017 Express in Required Software under Installation Requirements
Pls see the attached


The message "SQL Server 2017 Express needs to be installed for this installation to continue." will be shown when running setup file.
I wish to install SQL Server 2017 Express automatically through the setup file.

How to include SQL Sever 2017 Express installation file in Install Shield when creating setup file.

Install shield used - Install Shield 2018 Evaluation version


Regards
Binu
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custom action fails in a safe mode

February 12, 2019, 3:56 am
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I am using InstallShield 2013 express. I have a project that uses a custom action to install a second program, silently. It works fine on all version of windows except in safe mode in windows 7. It works in safe mode in windows xp and windows 8. But in safe mode in windows 7 it says the installation was interrupted. When I delete the custom action it installs fine in safe mode. I really need it to work in safe mode for our technicians to use in troubleshooting.

Anyone know what I could be doing wrong? Is there another way to do a silent install of a second program?

I will attach the verbose log if it helps anyone.
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Maintenance Renewals

February 12, 2019, 3:29 pm
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Hello, I am somewhat new to Flexnet and have just run into a situation where we have a Publisher with multiple products and received a Maintenance renewal for all products. What is the best way to apply that renewal? Do I have to create a maintenance po for each product? Different license types and counts? Please tell me there is an easier way.
Thanks!
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How to detect Auto Upgrade Mode in installScript

February 12, 2019, 6:52 pm
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Hello , I hava a question about InstallShield MSI Project

In Automatic upgrade (upgrades that occur when [Files and Folders] is changed or other scripts or configurations are changed)

What is the name of the variable to know about automatic upgrade in the OnBegin part of InstallScript...?

My current script is:
================================
function OnBegin()
begin
if( [??????] ) then
//in Upgrade Mode
else
//in Remove Mode
endif;
end;
===============================

Let me know how to fill in [???] here...


Thank you.
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Looking for software licensing

February 14, 2019, 12:50 am
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Hello Community,
I am really new to this community and whole software licensing solutions so please correct me if my understanding is wrong.
I am developing a software package based on node js micro services and I would like to license this software, while searching on the
internet I came across FlexNet Publisher, but there is very less information available about the integration and how to use?
So my question is is it possible to license my software with FlexNet Publisher and if yes is there any guide available?

Looking for positive reply!!
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