Hi,
At my company I am migrating our existing installers to InstallShield. I have run into a problem with loading our end user license agreement (EULA) into the license dialog. It takes too long time and the UI freezes. What's worse is that the previous dialog window disappears and then pops back again - in a frozen state - and hangs there for a while before the EULA is finally shown. It gives a very bad impression of the installer where the user doesn't know what is going on.
The agreement is an RTF file and it's rather big, 320kB. I have it located in Support Files/Billboards under Language Independent. To my understanding it is extracted to a temporary directory, and that should already be finished when the user reaches the license dialog.
I have tried what happens when I reduce the size of the document by removing text (which of course is not a solution) and when it becomes smaller it loads faster. By removing even more it eventually reaches a point where the loading time is acceptable (unnoticeable).
Is this a known issue? I have not found any information related to this. If anyone has suggestions on how to fix it I would very much appreciate hearing them. Thanks.
/Albin
At my company I am migrating our existing installers to InstallShield. I have run into a problem with loading our end user license agreement (EULA) into the license dialog. It takes too long time and the UI freezes. What's worse is that the previous dialog window disappears and then pops back again - in a frozen state - and hangs there for a while before the EULA is finally shown. It gives a very bad impression of the installer where the user doesn't know what is going on.
The agreement is an RTF file and it's rather big, 320kB. I have it located in Support Files/Billboards under Language Independent. To my understanding it is extracted to a temporary directory, and that should already be finished when the user reaches the license dialog.
I have tried what happens when I reduce the size of the document by removing text (which of course is not a solution) and when it becomes smaller it loads faster. By removing even more it eventually reaches a point where the loading time is acceptable (unnoticeable).
Is this a known issue? I have not found any information related to this. If anyone has suggestions on how to fix it I would very much appreciate hearing them. Thanks.
/Albin